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Dudley SENDIASS provide a range of impartial information, legally based advice and support to help parents/carers, children and young people on all matters relating to Special Educational Needs and Disabilities (SEND). We are here to help you make informed choices and enable parents/carers to play an active role in their child's education.

We offer free, confidential and impartial support to children and young people aged 0-25 years old with SEND and their parents and carers.

Special Educational Needs and Disability Code of Practice: 0-25 years

To contact Dudley SENDIASS email dudley.sendiass@dudley.gov.uk or call our office mobiles 07929 777744 or 07900 161363

Please be aware the service is experiencing high numbers of enquiries from parents and young people.

We will endeavour to return your call or email within 3 working days.

Please be mindful that in addition to the service helpline we are also engaged with ongoing case management and meetings with parents and young people.

Thank you for your cooperation.


Annual Review Feedback to Dudley SEND Team

Dudley SEND team are always looking to improve the experiences of the SEND community. In order to inform their practice and identify areas that require improvement they would really value feedback from parents and young people.  

Dudley SEND team are asking if parents and young people would complete a short survey following the annual review meeting.

All details and links regarding the survey are on the Dudley SEND Team EHCP page on the Local Offer.

Who is the service for?
  • Parents of children and young people with special educational needs or disabilities
  • Children with SEND
  • Young people up to 25 years of age with SEN or disabilities

Many children will access information, advice and support via their parents, but young people may want to access the service separately from their parents. 

Young people can access the service and will receive confidential and impartial, information and support that will allow them to participate fully in decisions.

We can also work separately and impartially with both the parents and the young person, where there is a disagreement on an issue related to SEND.

IASS video for Parents - what they are/how they can help?

IASS video for Children and Young People - what they are/how they can help?

Who is the service for?

Contact SENDIASS by email dudley.sendiass@dudley.gov.uk or by calling the office mobiles 07929 777744 or 07900 161363

Please be aware the service is experiencing high numbers of enquiries from parents and young people.

We will endeavour to return your call or email within 3 working days.

Please be mindful that in addition to the service helpline we are also engaged with ongoing case management and meetings with parents and young people. 

Thank you for your cooperation. 

What do we do?

We provide free, accurate, impartial, confidential, information, advice and support relating to special educational needs (SEN), disability and related health and social care issues. This covers:

  • Education law on SEN and related law on disability, health and social care
  • Support to understand and interpret information relating to Special Educational Needs and Disability (SEND)
  • Initial concerns related to potential SEN or disabilities
  • Advice on the SEND provision available in education settings for children and young people who do not have an Education Health Care Plan (EHCP) in place
  • Support to request an EHCP and understanding the process
  • Personalisation and managing a Personal Budget
  • Support relating to disagreement resolution and managing mediation
  • Help in understanding the SEND Tribunal appeal process
  • Complaints relating to SEND including those relating to health and social care
  • Exclusions relating to SEND
  • Local policy and practice
  • Dudley's SEND Local Offer
  • Parent carer support groups, local SEN youth forums, local disability groups and training events
  • Signposting to additional support services both locally and nationally where needed, including those provided by the voluntary sector
  • Access to regular free information workshops/events on matters relating to SEN and disability
  • A range of information leaflets. Available in a range of community languages and different formats on request
  • We offer telephone and online consultations.

We regularly work with nursery, primary and secondary schools, academies and post 16 settings, to promote positive engagement with parents, children and young people.

How do I refer or access the service?
  • A parent/carer can make a referral for this service.
  • Young people aged 16 - 25 can make a self-referral.
  • Referrals can be made by:
  • calling the service mobile numbers 07929 777744 or 07900 161363 and leave your name and contact number.
  • via email dudley.sendiass@dudley.gov.uk
  • Business hours are 9am-5pm Monday to Friday. 

Please be aware the service is experiencing high numbers of enquiries from parents and young people.

We will endeavour to return your call or email within 3 working days.

Please be mindful that in addition to the service helpline we are also engaged with ongoing case management and meetings with parents and young people.

Thank you for your cooperation.

Accessing Health and Social Care Services within Dudley

In line with the Children and Families Act 2014 (Section 25) and the SEND Code of Practice 2014 (Chapter 3), a duty is placed on Local Authorities to make joint commissioning arrangements between the LA and CCG (now ICB) to ensure integration between educational provision and training provision, health and social care provision, where this would promote well being and improve the quality of provision for children and young people (0-25 years) with SEND, with or without EHC plans.  NHS Dudley ICB is the NHS organisation responsible for commissioning (planning and buying) healthcare services for people registered with a GP in Dudley.

Dudley SENDIASS is the jointly-commissioned service between Dudley LA and Dudley ICB providing impartial information, advice and support to parents of children with SEND and Young People (up to 25), with SEND with or without EHCPs, on matters around health and social care services and therapies that are available within the Dudley area. 

Services and therapies available to children and Young People up to 25 years of age with SEND

Young Persons Information Hub

We can provide information for young people with special educational needs and/or a disability between 16 and 25 years old.

Access our Young Persons Information Hub

Dudley SENDIASS hosts Post 16 transition events with the aim of supporting young people with SEND to make the transition into Post-16 settings/training and adulthood by understanding the support available to them.

Young Persons Case Officer

If you are a young person aged between 16 and 25, with Special Educational Needs and/or a Disability you have the right to contact SENDIASS separate from your family or carers. You will get access to a Young Person’s Case Officer who will be able to:

  • Provide legally based information around SEND, be it education, health or social care.
  • Signpost you to appropriate agencies if necessary
  • Explain what type of support a school or college may offer you
  • Support and advise you around the education, health and care needs assessment process and documentation
  • Advise you on complaints around SEND issues and the appeal process around the EHCP
  • Help in understanding mediation
  • Personal budgets
  • Dudley’s Local Offer and how we can use it to help find the support
  • Information around mental capacity and making decisions
  • Advocacy

To contact our young persons case officer call on 07929 777744 or 07900 161363

Please be aware the service is experiencing high numbers of enquiries from parents and young people.

We will endeavour to return your call or email within 3 working days.

Please be mindful that in addition to the service helpline we are also engaged with ongoing case management and meetings with parents and young people. 

Thank you for your cooperation. 

Information Leaflets for Parents, Children & Young People

Dudley SENDIASS has prepared a series of leaflets for parents, children and young people. These are also available in community languages.

Workshops and Events

We provide a range of termly workshops and events to help parents, carers and young people develop their knowledge and understanding of special educational needs and disability issues.

View our programme of workshops and events 

Information SEND Inspection

The recent visit by Ofsted and the Care Quality Commission has found improvements in Dudley’s SEND services but concludes that more needs to be done. 

Further information and links to the Ofsted and CQC full letter can be found in the statement from Catherine Driscoll, Director of Children’s Services Dudley and Neill Bucktin, Dudley Managing Director, Black Country and West Birmingham Clinical Commissioning Group.

Information SEND Inspection

Joint Local Area SEND revisit announced for 31 January

Ofsted and the Care Quality Commission carried out a re-visit to Dudley on 31 January 2022.

​The purpose of the re-visit: to determine whether the local area has made sufficient progress in addressing the areas of significant weakness detailed in the written statement of action (WSOA) that was approved by the Department for Education in December 2019 following the borough's joint local area SEND inspection in May 2019.

During the re-visit, Ofsted and CQC inspectors spoke to as many children and young people and their parents and carers as possible, specifically about the weaknesses identified in the WSOA.

The inspectors gathered the contributions of parents and carers through an online survey and a range of other methods. (See the letter to parent and Carers issued by Ofsted and the Care Quality Commission)

  1. Those parents and carers who liked to took part in an online survey.
  2. Parents and carers also contacted the Dudley Parent Carer Forum about how they could contribute their views during the local area re-visit.

Further details on the inspection and draft timetable are available in the stakeholder briefing note briefing note 17.1.2022

Information SEND Inspection

Ofsted and the Care Quality Commission (CQC) carried out a Joint Local Area Inspection of Special Educational Needs & Disability between Monday 20 May and Friday 24 May 2019.

The findings are enclosed in the attached report:

 Dudley local area SEND inspection

SEND News Updates
  • On 2nd March 2023 the Government published the SEND and alternative provision improvement plan. The plan sets out changes to the special educational needs and disabilities (SEND) and alternative provision system in England.
  • New Area SEND inspections framework which comes into force on 1st January 2023.
  • SEND Review: Right support, right place right time: Green Paper published March 2022 , the Government are seeking views on the green paper about the changes they want to make to the special educational needs and disabilities (SEND) and alternative provision (AP) system in England. The government is committed to improving outcomes for children and young people with SEND and those in alternative provision. To achieve this ambition they want to work with and hear from:
  • children and young people
  • parents and carers
  • those who advocate and work with the SEND sector
  • local and national system leaders
  • The consultation closed on 1 July 2022
  • Will Quince MP, Minister for Children and Families open letter to parents and carers of children and young people with special educational needs and disabilities (SEND), their families and those who support them regarding the SEND Review and SEND Review Steering Group.
Policy & information from the Dudley Local Offer

Dudley SEND Strategy 2021 - 2024 - 'All Different All Equal'

Transport and Travel Training

Elective Home Education

EOTAS (Education Otherwise Than At School)

Policy & information from the Dudley Local Offer

Parent Carer Forum - to enable the voice of families of children and young people with Special Educational Needs and Disabilities (SEND) to be heard in the local area.  

We Love Carers - aim to empower carers and their families by ensuring they have access to all the information they require. a

Lifted Spirits - a support group for families and carers of children and young people with disabilities.

All Stars Youth Club - caters for young people with Special Educational Needs and disabilities ages 11-25 years.

Me & U Youth Club - for autistic young people.

Contact Us

Dudley SENDIASS Telephone Number: 07929 777744 or 07900 161363

Email: dudley.sendiass@dudley.gov.uk

Please be aware the service is experiencing high numbers of enquiries from parents and young people.

We will endeavour to return your call or email within 3 working days.

Please be mindful that in addition to the service helpline we are also engaged with ongoing case management and meetings with parents and young people. 

Thank you for your cooperation. 

Further information is available from the The Information, Advice and Support Service Network (IASS Network) website. You will also find useful resources providing information relating to children and young people with special educational needs and/or disabilities.

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