Citizens Advice Dudley and Wolverhampton - Dudley Service

Citizens Advice Dudley and Wolverhampton

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Our service is free of charge, confidential, independent and impartial

Covid-19 update: Please note, at present, we are not offering face to face appointments but this service will resume when safe to do so.

Citizens Advice Dudley and Wolverhampton provides advice, information and guidance on 11 different enquiry areas including (but not limited to):

• benefits
• debt
• housing
• employment

If you are looking for an answer to an advice issue:

Firstly, look at our National website which has lots of detailed information, advice and guidance which may be able to answer your query there and then. Go to www.citizensadvice.org.uk

Universal Credit benefit applications:

If you are applying for Universal Credit for the first time and need help with the application form, our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone or online by chat.  

The adviser can only help you:

• work out if you can get Universal Credit
• fill in the Universal Credit application 
• prepare for your first Jobcentre appointment 
• check your first payment is correct

You can contact an adviser through our free Help to Claim phone service. Advisers are available 8.00am to 6.00pm, Monday to Friday:0800 144 8 444

Ask for a translator if you need to get advice in a different language. 

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8 444.

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Chat on line: You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8.00am to 6.00pm, Monday to Friday. It's not available on public holidays. If you can’t see a chat button, it means no advisers are available. Try again later or call our phone line.

If you already receive Universal Credit and need ongoing help:

Then please check our national website www.citizensadvice.org.uk

If you need help further:

Call our local contact centre who will be able to assist you and if needed, book an appointment for you with an advisor/caseworker (see further down for how to get in contact with our local contact centre).

For advice on all other benefits and other advice issues see further down how to get help from us locally.

Consumer Advice:

If you can’t find what you are looking for on our national website www.citizensadvice.org.uk and need to speak to someone about advice on consumer issues you can contact our national helpline on 0808 223 1133

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Lines are open Monday to Friday, 9.00am to 5.00pm. Lines are closed on bank holidays.

For all other advice issues not already mentioned above (such as BENEFITS, DEBT, HOUSING, EMPLOYMENT etc) if you need to speak to someone locally:

Go to at our local website Citizens Advice Dudley and Wolverhampton and at the top of the page go to the ‘Get Advice’ tab which will show you how best to contact us dependent on your advice issue.

In addition, look at our ‘Services’ tab to see if one of our specially funded contracts can help you even more. You will see if you are eligible for any of these specific funded contracts when you click on any of them on the left hand side.

OR

Ring Us: If you can’t find what you are looking for, you can ring our local Contact Centre for assistance: This is open Monday, Tuesday, Thursdays 9.30am-3.30pm freephone 0808 278 7919 and press option 4.

OR

Email us your advice query: Email AdviceCADudleyandWolverhampton@dudleycabx.org

Our Wolverhampton branch office:

We are excited to announce that we are relocating to a new office in the Centre of Wolverhampton which will also include a face to face information hub. Keep an eye out on our website Citizens Advice Dudley and Wolverhampton for updates on when we are due to open.