Citizens Advice Dudley and Wolverhampton - Help to Claim Universal Credit Service



0800 144 8 444


Dudley House, 2nd Floor, Stone Street, DUDLEY, West Midlands, DY1 1NP

Our service is free of charge, confidential, independent and impartial.

What is the service and who can access it?

Citizens Advice  can support you as a Dudley Borough resident to make a new claim for Universal Credit, from opening your account to receiving your first full and correct payment. You can be referred to us for support by the Job Centre, Local Authority, other agencies who identify a need for help or refer yourself.

How can we help?

  •  Set-up your Universal Credit account
  •  Complete your claim to-dos
  •  Verify your identity
  •  Make sure you’re providing the right evidence to the Job Centre
  •  Understand what Universal Credit will mean for you

How can this service be accessed?

CALL:  National Citizens Advice on 0800 144 8444 between 8.00am and 6.00pm Monday to Friday

Ask for a translator if you need to get advice in a different language. 

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8 444.

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Chat on line: You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8.00am to 6.00pm, Monday to Friday. It's not available on public holidays. If you can’t see a chat button, it means no advisers are available. Try again later or call our phone line.

Visit us at

How to Find Us

Citizens Advice Dudley Borough,

Dudley House,

2nd Floor,

Stone Street,


West Midlands,


Get Directions

Times & Dates

Session Details:


Days of the week:

Monday, Tuesday, Thursday

Time of Day:

Morning, Afternoon

Group Information


All of Dudley Borough

Target Audiences:


Service Information


Benefits, Citizens Advice Dudley Borough

Links for Information

Last updated 21st Mar 2024

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