NHS Complaints Advocacy and Support Service (POhWER)

NHS Complaints Advocacy and Support Service (POhWER)

POhWER offers free, confidential information, advice and advocacy to anyone who has had problems with care or treatment from the NHS. We support people through the NHS complaints procedure either through self-help information or with the support of an advocate working with the person to make sure their voice is heard.

We can support with complaints about any NHS treatment including Hospitals, GPs, Dentists and Opticians (if they have provided NHS treatment or services). We can also help with joint health and social care complaints.

POhWER is a Community Information Point. (Telephone access)

Contact Details


Pohwer Dudley

Organiser Address

PO Box 14043, BIRMINGHAM, West Midlands, B6 9BL

Telephone Number

0300 456 2370

Fax Number

0300 456 2365

Email Address



Times & Dates

Days of the week

Monday, Tuesday, Wednesday, Thursday, Friday

Time of Day

Morning, Afternoon

Session Information

Our helpline is open Monday to Friday 8.00am-6.00pm

Costs & Bookings



Booking Information

POhWER's office in Birmingham is admin only and not accessible in person.. please make contact with POhWER for more information..

Service Information


All of Dudley Borough

Target Audiences:

Older People, Adults, Young People, Children, No specific age, Carers

Support Groups:

No specific disability, Mental health conditions, Hearing impairment, Communication impairment, Learning difficulty/disabilities, Visual impairment, Physical impairment, Autism

Referral Required?:

Community Information Point:

Links for information



Last updated 30th September 2021

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